Current section: Rooms, Aqua Hotel in South Beach, Aqua Hotel

HOTEL POLICIES:

• Check-in begins at 4pm, Check-out no later than 11am.
• All guests in room must be 18 years are older unless parent/legal guardian is staying in the same room.
• Credit card required for check-in, no cash deposits accepted. We will authorize your credit card at check in for up to $100 per stay in addition to nightly room rate. We HIGHLY discourage the use of a check cards or debit card. Your issuing bank may not release authorization hold for up to 10 banking days. The credit card used to book the reservation must be presented at time of check-in, as well as the credit card holder.
• A mandatory daily resort fee of $10.00 (subject to applicable lodging tax) will be added to the guest room account and includes the following: High speed internet access, incoming faxes, local calls, beach towels, beach chairs, on-site parking and continental breakfast.
• Displayed rate reflects discount on promotional bookings.
• Room occupancy is recommended not to exceed maximum persons allowed on every type of room. Each additional guest is $20 per night using existing bedding – rollaway beds are not provided.
• Cribs/Infant beds are available free of charge on a first-come-first-served basis
• Hotel is not pet friendly.
• Cancellations must be made at least 3 days prior to arrival in order to avoid a full stay penalty, but not to exceed 3 night’s room & tax. For example, a cancellation penalty for a 2 night stay will be 2 nights’ room and tax. A cancellation penalty for a 5 night stay will be 3 nights’ room and tax. **Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Year’s (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/2 to 12/9).**

Aqua Hotel is committed to facilitating the accessibility and usability of its Website, https://aquamiami.com/ (the “Website”), for persons with sensory disabilities. To accomplish this, Aqua Hotel will be implementing over time the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (“WCAG 2.0 AA”) as its web accessibility standard, which will also bring the Website into further conformance with the Section 508 Web Accessibility Standards developed by the United States Access Board. Further, our Website will be tested on a periodic basis with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies.

Until such time as our electronic media upgrades are complete, if you have difficulty accessing any our website, apps or intranet to attain information or for any other purpose please contact info@aquamiami.com or +1 305.538.4361 and one of our representatives will be able to assist you.

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Aqua Hotel (the “Company") is concerned about privacy issues and wants you to be familiar with how it collects, uses and discloses your Personal Information. This policy covers the Company websites (the “Websites") and Services (as defined below) and is applicable to the Company and all of its hotels. This Privacy Policy informs you as to how the Company looks after your Personal Information and tells you about your privacy rights and how the law protects you. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy. Customer satisfaction and the confidence entrusted by our customers are our most valuable resources. For this reason, Aqua Hotel protects all the data it manages and offers utmost respect for its customers’ rights.

For this reason, we need you to let us know about your preferences regarding the processing of your data for commercial purposes, as well as to inform you about our updated privacy policy, which you can find below:
• We process the data supplied by our customers and users in order to provide the requested services, to fulfill our legal obligations, to improve the quality of our services and to send commercial communications. This is based on an existing contractual relationship, current legislation and our legitimate interest in reviewing and promoting our services.
• We develop commercial profiles from your data in order to offer you customized attention and to send exclusive offers and promotions that are adapted to your profile.
• We only transfer our customers’ data when legally obligated, with your prior consent or to companies within the same group for administrative reasons, or when it is necessary in order to provide the requested services.
• This data is held for the duration of your relationship with us and always for the legal periods and time needed to attend to possible liabilities. Data processed for commercial purposes will be stored as long as you do not request their cancellation.
• You can withdraw your consent for the personalization of our services and communications, without affecting the provision of services that you have requested from the group. Likewise, you have the right to access, change or delete data, as well as other rights.

If you do not specify your preferences, we assume that you wish for us to continue processing your data in order to provide personalized services and communications based on your commercial profile. You can withdraw consent freely at any time by simply notifying us to info@aquamiami.com

FREE AIRPORT SHUTTLE

We offer free pick-up shuttle service for Miami International Airport (MIA). Shuttle pick up location is on the Second Level - Departures, Gate J, Door 28. Our shuttle fleet consists of a white van with the hotels’ logo con it.

From the Hotel:
7:38AM / 10:08AM / 12:38PM / 3:08PM / 6:08PM

From Miami International Airport:
9:00AM / 11:30AM / 2:00PM / 4:30PM / 7:30PM

IMPORTANT NOTES:

• Guests must provide the shuttle driver with printed proof of reservation in order to board the shuttle.
• Our airport shuttle service is is available seven days a week but for Miami Beach only.
• Due to new airport security regulations, our shuttle cannot sit at Terminal for a long period of time. While standing at the shuttle stop location please wave down our shuttle when you see it.
• Please make sure to schedule your return trip to the airport at least 6 hours before your departure time. A charge of $ 14 per person will apply for your return to the airport.
• Our airport shuttle is offered on a space available basis. The Hotel is not responsible for paying for guest transportation when the shuttle bus is full or has mechanical issues.
• GUESTS ARE LIMITED TO UP TO 2 PIECES OF LUGGAGE WEIGHING 50-75 LBS OR LESS. ITEMS NOT ALLOWED ON BOARD INCLUDE: TVS, WINDSURFING EQUIPMENT, SURFBOARDS, VERY LARGE BOXES, BICYCLES, ETC.
• THE HOTEL IS NOT RESPONSIBLE FOR YOU BEING LATE OR MISSING YOUR FLIGHT DUE TO UNFORESEEN CIRCUMSTANCES SUCH AS TRAFFIC OR MECHANICAL PROBLEMS WITH OUR VANS.